Now Hiring: Family Service Associate
Job Description
Position Name:
Family Service Associate
Title of Immediate Supervisor:
Sales Manager
Job Summary
The position will assist families in the pre-planning and funding of funerals through the purchase of a life insurance policy or utilizing other funding methods available through the company. They may also assist families in purchasing memorial property and merchandise. All of this is done before the need arises. This individual is responsible for providing prompt, courteous and knowledgeable service to our client families.
Essential Job Duties and Responsibilities
1. Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.
2. Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers and management.
3. Remain up-to-date on Paycom reading as assigned.
4. Responsible for the sales and services either in a client family’s home, or in the funeral home or cemetery office.
5. Responsible for developing and following up on leads, either self-generated or received from other reliable, company-approved sources.
6. Organize and conduct public seminars in concert with delivery of aftercare services. Also, convert generated leads from these programs to preneed sales.
7. Assist in the development of after-care and seminar resources for funeral home and community.
8. Must meet minimum monthly sales targets.
9. While the main emphasis of this position is the selling of pre-need products and services, you must be available during specified office hours to handle walk-in and immediate need clients.
10. Must remain well informed and educated on the benefits of pre-arrangement and possess the ability to pass this information on to client families.
11. Must be able to utilize tools given to generate sales, procure leads to increase sales, and close a sale.
12. Must develop positive relationships with all funeral home and cemetery managers and associates.
13. Must develop positive relationships with local churches, nursing homes, hospitals and hospice providers.
14. Must possess the necessary licensure or other certification to meet local or state legal requirements and must be licensed with the insurance company used by our company to underwrite our policies.
15. Must possess knowledge of the funeral rites, ceremonies and customs associated with various religions, always confirming the information with the clergy at the time the service is pre-arranged.
16. Must be very knowledgeable of general price lists, casket price lists and merchandise price lists for funeral homes and cemeteries and be able to answer all questions concerning prices and merchandise within the requirements of the Federal Trade Commission (FTC) rules.
17. Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter off the grounds and general straightening up.
The above duties are neither intended to be an all-inclusive list of duties and responsibilities for this position, nor are they intended to be a listing of prerequisite skills and abilities. The purpose is to describe the general nature of the position.
Educational, Licensure and Skill Requirements
• High school diploma or equivalency, prefer associates degree in related field.
• Minimum of one year of similar or related experience.
• Basic office skills including computer skills and knowledge
• Good people skills with ability to relate to a wide range of people
• Attention to detail with effective written and verbal communication skills
• Ability to manage time effectively in order to organize and prioritize work load.
• Ability to work under time constraints and conform with established schedules and deadlines.
• Must be a licensed insurance agent or have the ability to acquire license by the state as well as licensed agent for the insurance company used by the company.
• Licensed Funeral Director in states that require such.
• Possess a valid Drivers’ License and meet the driving performance standards as determined by management. MVR’s may be reviewed annually for compliance.
Essential Physical Responsibilities
• Ability to travel by standard methods of transportation.
• Must be able to bend, stoop and lift laptop computers, projectors, displays and printed materials.
• Must be free from judgment-impairing conditions, disease or addictions, or those, which impair ability to interact with employees, management or the public.

When you’re planning services and arrangements for a loved one, the options and choices may be overwhelming. At Bohlender Funeral Chapel, our team is here to help guide you through this difficult time with quality, compassionate services, and individualized attention. If you’re considering cremation in your end-of-life plans or for a loved one, here are four reasons our team recommends this option.

When it comes to funeral services and memorial services, many people have questions that are difficult to ask. At Bohlender Funeral Chapel, our team is here to assist families and individuals through the death of a loved one with compassionate, informative services. Here are four common questions our team receives about cremation services.

Different cultures around the world deal with death in different ways. Many choose to have a cremation or burial ceremony just like in the U.S., however, there are some funeral ceremonies that are drastically different than what people in the U.S. are accustomed to. In today’s blog here at Bohlender Funeral Chapel in Fort Collins, we talk about other beautiful funeral ceremony traditions and where they are popular. Learn more about our funeral home services here at Bohlender Funeral Chapelin Fort Collins and get help planning the perfect celebration of life for your loved one. New Orleans Jazz Funerals You might be thinking, “Well, New Orleans is in the U.S.!” — and you’re right. But, that doesn’t mean that they can’t have unique funeral ceremony traditions. Not everyone in New Orleans has a jazz funeral, but anyone can request one if they’d like. However, most jazz funerals are held for musicians. In a traditional jazz funeral, the funeral ceremony begins at the church or funeral home and is then led to the cemetery by a marching band. The music starts off slow and heavy while everyone is walking to the cemetery. Once the body is buried and people are on the way back from the cemetery, the music becomes upbeat and celebratory to honor and celebrate the departed. Anyone and everyone nearby are encouraged to join as long as they are respectful and courteous. Eternal Reefs Eternal Reefs is a Florida-based company that has taken a completely new approach to funerals. Eternal Reefs takes cremated remains and places them in an environmentally safe concrete urn. The urn is created in such a way that it creates new habitats for marine wildlife. This makes it so that you or your loved one become a part of a coral reef and help to support new life. Eternal Reefs are a great way to commemorate your loved one and help them make the world a better place. Even though there are no oceans or coral reefs here in Fort Collins, that doesn’t stop our family at Bohlender Funeral Chapelfrom offering a funeral ceremony that is beneficial for the family and the earth. We are proud to offer our green burial funeral service, learn more about it here at Bohlender Funeral Chapel. Burial Beads In certain areas of the world, there is very limited space for burials and other traditional funeral ceremony practices. One method that South Korea has been practicing regularly is the burial bead funeral ceremony. With burial beads, cremated remains are pressed into beautiful beads that closely resemble that of jewelry or pearls. A wide variety of colors and urn options are available. This is a way for the people of South Korea to find beauty from a difficult situation while also making use of the limited space. The Philippines All across the Philippines, funeral ceremonies vary wildly. There are more than nine very different funeral traditions across the country. Some of the more poetic and beautiful traditions include tree burials and hanging coffins. Tree Burials Tree burials are most commonly practiced in the Cavite region of the Philippines. Cavite is located about 10 miles from the bustling Manila and they have still managed to maintain their unique funeral ceremony customs. Tree burials are where the person who expects their time is limited will go and select the tree of their choice. Once the tree is selected and the person’s days are numbered, a small shelter is built near the tree for them to live in. When they pass, they are entombed upright into the selected tree. Hanging Coffin In the Sagada region of the Philippines, coffins are often hung off the sides of cliffs or on the walls of high-up caves. The elderly or sick craft their own caskets by hand if they are able and once they have moved on, they are placed in the casket they created and hung high. They are placed next to their ancestors and loved ones as high off the ground as possible. This is because the native people believe that the higher the dead are to heaven, the easier their journey will be. This is a tradition that has been performed for thousands for years and will likely continue for years to come. Fantasy Coffins Ghana is a country in Africa where people have taken to a funeral ceremony called fantasy coffins. Fantasy coffins are unique coffins that help to represent who the person was in their life. For example, someone who was a fisherman their whole life may choose to be buried in a fish coffin. Or someone who had a love for books and novels may choose to be buried in a book-shaped coffin. These are fun and lighthearted ways to memorialize and celebrate the life of the dearly departed.  We hope that you learned something new and got valuable insight into other culture’s funeral ceremony customs. If you would like to learn more about the funeral services we offer here at Bohlender Funeral Chapel in Fort Collins, don’t hesitate to reach out to us. We are a family-owned funeral home with a passion for helping people in any way we can. We offer invaluable healing experiences for you and your family through our cremation service, burial service, funeral flowers, and much more.

Planning a funeral can be overwhelming, especially when it comes to budgeting for the various expenses involved. At Bohlender Funeral Chapel in Fort Collins, we understand the importance of honoring a loved one while managing financial responsibilities. Let us help you navigate the funeral planning process, ensuring you can create a meaningful celebration that respects your loved one’s memory without stretching your finances. Then start the pre-planning process with us today.




